Return & Refund Policy
Thank you for shopping at Iva Nova Chest.
If you are not satisfied with your purchase you may return it to us in 15 days from date order was received.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition or in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.
Please note that shipping costs are non-refundable.
You will be responsible for paying for your own shipping cost for returning your items. Iva Nova Chest will also not be responsible if your shipment is lost during the return transit.
Once we received your items we will inspect it and notify you on the status of your refund after inspecting the items. If your return is approved we will initiate a refund in 2-3 business days.
Please contact us at admin@ivanovachest.com if you have any questions.